Journey
We’ve created Manuel, a generative AI based concierge for hoteliers that can help you improve your guest experience while generating new revenue streams
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"Hi, my name is Manuel. As your AI & WhatsApp-based concierge, I offer your guests an attentive and available 24/7 service, answering all their questions related to the hotel and its services.
Not only that, but I also take care of recommending activities and places in the city based on detailed knowledge of each guest's tastes and preferences.
In addition, I can communicate with guests a few days prior to their arrival with pre-stay information, as well as follow up after their departure. This ensures that everything is prepared exactly to their liking for a personalized and memorable experience at their hotel.”
Respond questions about products and services in the hotel
(pool time, restaurant menu, late check-out...)
Capture guests requests inside the hotel
(need more ammenities, book late transfer to airport...)
Centralize tickets & have a clear overview of all customer requests
"As your AI-based hotel concierge, I specialize in getting to know your guests through our conversations, using advanced NLP technology to understand and record their preferences. This allows me to deliver personalized recommendations, improving the relevance and effectiveness of every promotion your hotel sends out, ensuring a tailored travel experience for every guest."
Connect to a marketplace of more than +100.000 experiences around the globe
Personalize experience recommendations (POIs tickets, events, tours...) based on the advanced profiling gathered from whatsapp conversations
Generate new revenue by boosting tickets reservations with high conversion rate
20%
of total travel budget
City experiences (tours, events, museums, POIs...) account for a 20% of total travel budget.
However, currently most hoteliers are not taking advantage of the monetization potential of this business line.
300 bn€
total addressable market
Online tourism events is a 300bn € market and growing.
Sales are monopolized by the big experience marketplace players.
48% of booking experiences happen once the guest is in the destination
+100.000
local experiences
Manuel, with a vast array of over 100.000 experiences, guides travelers from classic highlights to hidden local gems, ensuring a rich, diverse journey that merges well-known attractions with authentic local culture
Create a communications journey map through whatsapp and set up high open rate campaigns
Create Pre-Stay & Post-Stay (and many more) personalised messages to your guests based on their travel experience
Create Voice of Customer campaigns to get to know guests in a deeper way
Journey
Design and activate an automated cross-selling/upselling strategy of personalised impacts. Include also basic communication touchpoints, such as pre-stay and post-stay
VoC
Design and implement a Voice of Customer strategy, acquiring as much feedback and information from your guests as possible
BI
Read, analyse and evaluate reportings on our Business Intelligence tool, in order to understand how campaigns have performed
hello@hotelaider.com